Cultural clients who offer rolling membership often struggle to administer member benefits using the static Uses and Points fields offered by accesso’s Siriusware Memberships and Passes module. While many of the benefits can easily be handled using existing functionality, adding several concurrent active benefits with limited numbers of redemptions per benefit can be problematic.

For example, a museum has four concurrent ticketed exhibits. One of the exhibits allows a total of four member tickets total, the other three allow up to two member tickets per day. Currently, the accesso Siriusware membership would need to be set up with four total uses for the first exhibit and six daily uses for the other three exhibits. This leaves room for potential benefit abuse as there is no way to restrict the member from using all six daily uses for a single exhibit. This problem is exacerbated as new exhibits for future dates are available for pre-purchase/reservation.

To alleviate these issues, accesso Siriusware has added a new feature to support multiple concurrent member benefits, all with varying levels of redemption, which can be applied to Membership products. Any new member benefits applied to Membership products are retroactive, meaning that any current member who owns one of the Membership products is immediately eligible for the new benefits.

Benefit Management functionality should be employed if you wish to restrict how many times a benefit can be used within a specific period. The approach within the software is to define a list of Benefits, and then per Benefit configure how many, how often and what items the Benefit can be redeemed against. Next, the defined benefits are linked to the eligible memberships. Finally, each time a benefit is redeemed, it is recorded, as opposed to deducting values from a limited number of Uses/Points fields available, on Memberships/Passes records.