Lock-ups

It is possible that ScanMan module or the mobile computer itself locks and does not respond. However, some operations can take time and patience should be exercised. For example, the Hotlist function can take a few minutes when ScanMan module is launched. If it is found that the unit is locked and needs to be reset, there are two different ways to do this:

• Warm boot/soft reset – Restarts the mobile computer by closing all running programs.

• Cold boot/hard reset – Restarts the mobile computer, but erases all stored records and entries in RAM. Data saved in flash memory is not lost. In addition, it returns formats, preferences and other settings to the factory default settings.

Always attempt a warm boot first. This restarts the mobile computer and saves all stored records and entries. If the mobile computer still does not respond, perform a cold boot.

To perform a warm boot:

On all supported units: Hold down the Power button for approximately five seconds. As soon as the mobile computer starts to perform a warm boot, release the Power button.

To perform a cold boot:

Note: To perform a cold boot of the Mobile 5.0 and 6.5 units, you need a special file from Motorola, available from the Motorola web site. For more information, please contact accesso Siriusware Technical Support.