Troubleshooting

HTMLKioskSettings do not seem to be working

The HTMLKioskSettings have a very particular order in the Sales32c.INI file. If you notice that a setting is not working as it should, ensure the following:

• HTMLKioskSettings are all under the [Kiosk] section

• HTMLKioskSettings all have a number, for example HTMLKioskSetting5=

• HTMLKioskSettings are all in numerical order, and there are no skipped or duplicated numbers, for example:

HTMLKioskSetting1=

HTMLKioskSetting2=

HTMLKioskSetting3=

• All HTMLKioskSettings are case sensitive

• HTMLKioskSettings settings that are true or false must be lower case

• The correct format for HTMLKioskSettings is the following, any other format does not work. Note the placement of = and :

HtmlKioskSetting15=showNumberRemaining:true

Credit card swipe does not work properly

This is usually due to the improper mag reader formatting. The correct format is as follows:

• One single line with no carriage return

• The data from the swipe must start with a % and end with a ?

To ensure the swipe data is coming through correctly, open Notepad on the computer and swipe a credit card. If the output does not look correct, then a mag configuration utility needs to be downloaded. Look at the vendor and model number of the mag swipe unit and download the configuration utility to make the appropriate changes.