1. Using Ticket Inquiry, lookup the access or pass number to be exchanged. This can also be done through Guest Lookup > Pass Inquiry for passes or Guest Lookup > History for access records if a guest name was associated with the purchase.

2. Click on the Exchange button located on the Pass Information dialog. When a WTP number is associated with the access or pass record to be exchanged, the system searches for all records associated with the same WTP number and adds an exchange to the sale for each valid record (non-voided, non-expired and/or more than 0 uses remaining depending on the Ticket Type defined by Axess).

3. When the sale is finalized, the access or pass records that were still valid on the lost card are voided and the operator is prompted to encode a new card for each exchange in the sale. For instance, if two valid segments were found and exchanged, the operator needs to feed the SAME new card into the Axess Smart Printer two times. If the exchange involves a pass that needs to be printed through a graphic card printer, such as a Fargo or Magicard, the same two step prompted-printing process is followed.