The easiest way to refund a ticket is to lookup the ticket number using Ticket Inquiry and press the Refund button on the Ticket Information dialog. This adds the correct item to the sale with the Siriusware access number already entered on the Void Pass tab. It is also possible to refund by adding a negative quantity of the appropriate item to the sale and hand-entering the access or pass record to be voided on the Void Pass tab.

The voided ticket or pass information is sent to Axess via the SOAP EDE to prevent entry through the gates on the refunded ticket.