1. Check the Ports.INI and make sure that the correct comport is specified under the [SmartPrinter] Port= setting.

2. Check to see if the computer name changed. AXCoding requires the entry of Activation Keys on each computer that uses the Axess Smart Printers. These activation keys are generated by Axess and are based on several factors, including the computer name. If the computer name changes, the AXCoding won’t work, so the printer won’t be able to print or encode.

3. In order to rectify the situation the computer name must be set back to the original name submitted to Axess when the activation keys were generated or Axess must be given with the new computer name so that they can generate a new activation key for AXCoding.

4. To verify the Activation Key used on a computer with AXCoding installed, look at the registry under (for 64 bit systems):