Scheduling the installation of ProtoBase with Elavon
1. It is your responsibility to ensure ProtoBase is installed at your site prior to the Salesware implementation.
2. You should have already received your ProtoBase forms from your Siriusware salesperson and been cc’d on an e-mail to Elavon initiating the order. If not, please contact your salesperson.
3. Submit your ProtoBase forms as soon as possible. Our experience is that it can take up to four weeks after submission before Elavon schedules an installation. Please follow the ProtoBase MVP instructions carefully or delays occur.
4. A specific reminder: if changing from dialup to high speed, you must call your processing bank.
5. If your Siriusware Inc. installation is closer than four weeks away, we advise you to pay Elavon to expedite ($100/MID for 3-5 day service; $300/MID for 48 hour service). You must do this when you submit your forms.
6. Once your forms are processed, Elavon schedules installation of and training for the ProtoBase system with you. Please schedule this prior to the Salesware implementation. Elavon needs to know:
• Date and time of install. Remind them to schedule training, also (about 1.5 hours).
• Name of onsite contact and phone number.
• Name and address of person who receives the modem and welcome packet.
• IP address, username and password for your ProtoBase PC. This is explained in Elavon’s welcome packet.
7. Elavon tells you the ticket number for the installation; please take note of it for future reference.
8. For the status of an order, the best contact is
siteact@protobase.com. When you receive the notification that your order has been received by Elavon, they ask you to use this e-mail for status reports.