• After a “hard shutdown” you use a batch file to delete startup files. Contact Siriusware Technical Support for more information about this script.

• What are the typical reasons why totals don’t match in Salesware and pbadm32 (you should check this when you close out each day)?

• Someone added a transaction in pbadm32.

• Salespoint timed out – Transaction went through but the salespoint thinks it didn’t, so credit card is used again. Change the timeout value set with the ProtobaseTimeout .INI setting.

• The best way to troubleshoot a ProtoBase server that is not working is to look in Task Manager. If there is a problem with the server, you see lots of processes stacking up.