Troubleshooting
CDCA Issue:
Initialize button is greyed-out after browsing and selecting CCTAG file.
• Resolution: Ensure Sales is not currently running.
Sales Issue:
When you select either Debit Pinpad or Credit Pinpad after adding an item, Sales does nothing.
• Resolution 1: Ensure you have the CreditCheq=TRUE setting in [Preferences] in local or global.INI.
• Resolution 2: Ensure you have created payment types that have CreditCheq selected in Process Via dropdown, appropriate Card Type selected and Account Ranges set.
• Resolution 3: Ensure you have the following settings in Sales32c_System.INI in [Server] section:
TenderRetailLib=Paymentech_iPP320\
CCTagFile=C:\Paymentech_iPP320\cctag.config