Error messages
Error messages are stored in a log file. When the pinpad is being used, a log will be created in C:\Paymentech_iPP320\log. If you do not see log files, make sure the diagnostic setting in the CCTAG is set to Additional EMV log. Open the .dg file in the log folder in NotePad to view error messages. A typical log file name is 006_20130802.dg.
Tip: Clear out all files in log directory after each troubleshooting step in order to obtain a fresh log file.
Error: [10604]- Paymentech_NetConnect 1 - Failed to Create Processor
• Resolution: Make sure environment variables are correct and folder exists as shown in environment variables
Error: “Terminal ID Missing” or “No Match for Mid-TID username combination”
• Resolution: Make sure the Terminal ID is three digits long and is in both boxes
Error: Doesn’t match Payload TID
• Resolution: Make sure the order of the PNS Merchant number and Vendor ID numbers are correct. The format should be PNS #;0019;005E.
