This could be because an item was not available for sale at the date/time sent or some other issue in system setup that can be corrected with SysManager. After altering the settings with SysManager, the records can be marked for resubmission and can be successfully processed at that point.

 

It’s possible that some problem has caused the sale string itself to require changing. There is an Edit button for doing this, but requires expertise in how the system operates to do correctly so that the resubmission goes through properly.

 

In this case, the credit card transaction could not be activated. This is often an error with the setup of the credit cards. Sometimes the card is flagged by the processor. If no transactions are going through, the error is probably with the setup either for ww.dll or for Sales Host. Once corrected, the sales need to be reprocessed. If it’s a subset of cards not going through, they need to be individually researched through the credit card company and either reprocessed or the transactions need to be forfeited.

 

In general, this just means that the PDF files couldn’t be found to put into the ww_tix table. If this is a setup error (the items are not set up to generate PDFs or Sales Host was not configured with a printer for the tickets) then, no printing records have been generated and there is no recourse currently. However, this is very rare. The more common situation is that some error was encountered in PrintEZ application or just that printing was slower than anticipated. The reprint option (resubmit on records of error type printing) is available to deal with these situations.

 

This can be either when the message, “Unable to write proper number of pdf(s) to ww_tix” or “Unable to attach proper number of pdf(s),” error is obtained.