How to configure and use Faux Finalize
Faux Finalize functionality allows finalized sales to be recalled in order to make adjustments to credit card amounts, tipping or cash amounts on a finalized sale. Previously it was not possible to do so. To use Faux Finalize the following Sales32c.INI setting is necessary in the [Preferences] section of the Sales32c.INI, Sales32c_default.INI or Sales32c_group.INI.
FinalizeAtCloseout=TRUE
When Faux Finalize is enabled and a sale is “finalized”, the sh_save.finalized field remains "0", false and the sh_save.final_pending field is marked with "1", TRUE. When those two conditions are present the sale does not appear on the Select Table Number/Recall Table dialogs just as a finalized sale would not when Faux Finalize is not enabled. However, with Finalized Pending enabled, the finalized sale can be recalled by using the Recall button from one of the twelve main Sales buttons if present or from Tools > Actions if the Recall button is not present in the main buttons.
In Faux-Finalize environments, payment forms and amounts for all payment types display on the Payment dialog. This allows the user to see the payment history for a sale. In addition, payment reversals can be made for Cash and other payment types through the Reverse Payment option.
Adjusting Credit Cards
1. Recall the sale using Recall button
2. Use the Reverse Charge button to cancel the credit card transaction
3. Save the sale (Pay or Save button)
4. On the Save dialog choose the Payment Type button and choose the credit card listed in the payment types
5. Save the sale
6. Recall the sale, it can temporarily be recalled from either the Select Table Number/Recall Table dialog or using the Recall button.
7. Finalize the sale adding tip.
Adjusting Cash
1. Recall the sale using Recall button
2. Choose Pay or Save button
3. On the Save dialog enter negative amount of cash amount to be taken off the sale
4. Save the sale.
5. Recall the sale, it can temporarily be recalled from the Select Table Number/Recall Table dialog and make the payment to replace the refunded cash
6. If the sale was not finalized in step 5 recall and finalize