In-House Cards : In-House Cards sale, activation, linking, redemption, exchanges and reporting : Exchanges
 
Exchanges
 
Many sites utilize media from year to year using cascading validation or the Axess gate system to validate the current year’s pass. Many of these same sites enable DebitWare on the passes. Using the DebitWare number and invoice linked to an expired pass does enable the re-issuing of passes (the ignore expiration date option can be checked). Problems occur however, when the pass holder loses the media. During the exchange, only the valid pass is exchanged; nothing is done with the expired pass linked to the media. This means the old invoice that carries the DebitWare balance and activity is not transferred to the new pass and the old expired pass is not voided, thus, making the DebitWare balance accessible by anyone who finds the “lost” pass.
A configuration option was added that based on the pass DCI, can perform a transfer of the previous DebitWare invoice to the new pass, similar to performing an exchange of non-expired media. However in this case, the software searches into the records for the guest to determine which invoice to “move” instead of moving the one that may (or may not be) associated with the current record being exchanged.