Refunds
To Cash Out:
1. Hit the Ctrl-D or DBW button
2. Choose Fingerprint
3. Scan the guest’s digit
4. Select Lookup Fingerprint
Example:
The operator is given the message:
"Fingerprint on file"
"Guest Cash out code: XXXXX"
Operator can then ask what the code is for cash out from this dialog
5. Choose Cash Out on the Debitware Information dialog and continue with Cash Out.
Note: Cash Out functionality must be configured. Once a fingerprint is accepted, the guest needs to provide the Refund Passcode (up to twenty-five alphanumeric characters). This is displayed on the Debitware Information dialog so that the operator can ask the customer to confirm their code prior to issuing a, Cash Out (refund) on the card balance.