Return guest preferences
Resorts define return guests for group lessons in different ways. You are able to customize what constitutes a return guest and how the payroll system calculates any incentives based on return guests.
1. Go to SysManager > Preferences > Pod Booking.
2. Access the Return Guests tab. The Pod Booking Preferences dialog is displayed.
3. Select whether the Return Guests credit goes to the current instructor (Credited to Current Instructor) or the previous instructor (Credit to Previous Instructor).
Note: If the current instructor has taught this guest before, then the current instructor gets the credit (Credited to Current Instructor). If the guest has taken a lesson before the credit goes to the person who last taught this guest (Credited to Previous Instructor).
4. Check Include Private Lessons if you would like to include prior private lessons that the guest has taken in the criteria for a return guest.
Note: By default, the return guests criteria includes only that the guest has taken a group lesson in the past. By checking Include Private Lessons, any guest who has taken any kind of lesson in the past and is now taking a group lesson is considered a return guest. Credit is given to whatever instructor type is indicated in the Credited to… fields.
5. In Duration for Calculating Returns, you are defining how far before a current booking a guest must have taken a lesson to be considered a return guest.
• If a guest is considered a return guest no matter how long ago the guest took a lesson, select No Expiration.
• If a guest is considered a return guest because the guest took a lesson in the last x days, select Previous and enter the number of days prior the guest must have taken their last lesson to be considered a return guest.
• If a guest is considered a return guest because the Guest took a lesson within a particular period, select From and enter a beginning and ending date during which a guest’s last visit qualifies them as a return guest.
6. Click the Save button to save your changes.