Software issues
The Kiosk mode of Sales can also have the same issues, tests and solutions as for the Classic mode of Sales. However, because the interface is designed for the customer, most features are not shown to the customer. When trying to diagnose a problem with Sales, it is recommended to change the Interface setting to Classic. This allows for better troubleshooting.
Here are some problems that can occur and their solutions:
Read-only bitmap files
It has been found that if some of the bitmap files are marked as read-only, they are not displayed by Sales. While this is not true of all, it is best to verify that all thirty-one bitmaps (including the logo) used by the Kiosk mode of Sales are not read-only. The quickest way of doing this is from the DOS prompt (make sure the bitmap files have been extracted to the Sales folder first):
1. Click on the Start button and choose Run…
2. Type cmd and click the OK button.
3. At the DOS prompt, navigate to the Sales folder. This can be done by typing:
cd C:\Program Files\Siriusware\Sales\ [Enter]
Note: This is the default location of Sales. If it has been installed in another location, use the same technique to navigate to it.
4. Once at the Sales folder, type: attrib –r *.* [Enter]
This removes the read-only attribute from all files in the Sales folder, regardless of whether or not they were read-only.
Zip code collection:
Zip Code Collection is disabled in Kiosk.