Kiosk : Cashless Kiosk : Troubleshooting : Printing errors
 
Printing errors
 
The ability was added to lock kiosks and send notifications on printer errors. The printer must be set in the printer driver to print directly to the printer and not use spooling. When printer errors occur records to the sp_log table are written with the following activ_types:
1210 Printer Paper Jam
1211 Out Of Paper
1212 Out Of Toner/Ink
1213 Printer Error
 
When printer errors occur the Kiosk is locked, stating for example that the Kiosk is, “Out of Tickets”. The lock must be cleared by an operator with security granted to unlock the Kiosk.
When an operator clears the error on the Kiosk a 1012 Kiosk Error Cleared record is written to the sp_log table.