Refunding and forfeiting
Finalized and saved sales can be refunded or forfeited.
Refunding – returns money to guest for specified items .
• Finalized transaction is sold again as a negative quantity when refunded.
• Saved transaction is finalized and sold again as a negative quantity when refunded.
• Refunding a Saved Sale only allows refund of the deposit amount.
Forfeit – guest forfeits cost of item but inventory is freed up in system. (For example, forfeited private bookings are removed from the Instructor Schedule.)
• Finalized transaction is sold again as a negative quantity at $0 when forfeited.
• Saved transaction is finalized and sold again as a negative quantity at $0 when forfeited.
Recall a reservation, and then click the appropriate button for either refunding or forfeiting. See the following screen capture.
The following screen capture shows an example of forfeited and refunded sales.
