Fulfilling reservations
To recall a reservation from a non-Reservations salespoint:
1. Any station that may need to recall a reservation has the Recall button on the main menu.
2. Non-Reservations salespoints can default to recall either by sale or by reservation. The default is to recall by sale but this can be controlled by the .INI setting: RecallByReservation=TRUE.
3. Click the Recall button, which is only available in an empty Sales interface.
4. Click on the Reservation button if the Reservation section is grayed out. Enter reservation criteria, and then recall sale. The Reservation section is useful to provide more criteria options for lookup.
5. Non-Reservations salespoints differ by:
• Cannot view Reservation Header info.
• Cannot process no shows or automated forfeits and refunds.
• Can only fulfill and process non-finalized transactions (unless split function is activated).
• Can process a manual refund (i.e., negative sale to guest).
• Can recall a finalized reservation for viewing if the Include Finalized button is selected on the Recall dialog.
6. The Non-Reservation salespoint can recall reservations with products different from its item tree but it is best to recall on salespoints where reservation products are available (in case changes need to be made).