Salesware is a Point-Of-Sale (POS) system that provides a wide variety of sales solutions. These sales solutions are implemented either from standard salespoints (such as at a ticketing window or retail checkout counter) or over the Internet.

The original Salesware product was used primarily for ticketing and, as the product matured, added support for just about every ticketing scenario imaginable. Most of the core POS capability in the Salesware product stems from the basic ticketing capability, and thus beginning users usually first learn how to use Salesware from a basic ticketing perspective. However, the core features that you learn about in this manual are now implemented in a wide variety of POS scenarios, including retail stores, food and beverage environments, golf courses, hotel check-in and check-out, rentals, lessons, and activity and facilities scheduling.

The Salesware documentation set includes modules documents for each of the POS application environments just listed. After you learn the basic Salesware mechanisms that originally were used in the ticketing environment, you can move on to the modules documents for the specific modules that have been deployed in your business. User functionality not documented in this document is documented in the specific modules documents.

The basic Salesware capabilities fall into three categories: sales, system management and reporting. The sales capabilities are implemented from salespoints running the Salesware salespoint software (usually just called Sales); the system management capabilities are implemented from a management computer running the Salesware SysManager software; and the reporting capabilities are implemented from a computer running the Salesware ReportManager software.

After a brief overview, this guide is divided into three sections that correspond to the three categories. Each section features lots of “How-to’s.” You learn how to use Salesware by running SysManager, Sales or ReportManager and exploring it with these “How-to’s.” Try out as many “How-to’s” as are required to understand the basic concepts of the software.