How to void a block of tickets
In some situations, it is handy to be able to void entire blocks of tickets. For example, tickets might have been mistakenly sold to the wrong account and need to be voided. Or perhaps tickets were mailed to an incorrect address, and need to be voided.
When voiding blocks of tickets, it is best to enter as much information as possible onto the Void Tickets (Block) dialog. The more the search can be narrowed the faster it runs, and the less chance of getting extraneous tickets in the mix to be voided.
To void a block of tickets:
1. Go to SysManager > Utilities > Void Tickets (Block).
2. Enter an Account range, an Invoice # range, a Sale # range, and/or a Ticket # range, followed by the Void Reason (e.g., “stolen,” “lost,” “mistake”)
3. The utility finds all of the access tickets that meet the search criteria specified.
4. A dialog displaying the matching tickets is displayed next for the operator to review. This dialog lists not only the Ticket #, but also the Account, Invoice #, Sale #, and Transaction # where pertinent.
5. One can then choose to void these tickets, or cancel out of this action and enter another set of criteria.
6. Once the voiding is complete, you receive a confirmation message.