Discounts are accomplished in Salesware module by creating specials through SysManager, and then applying them through Sales when products are sold. Specials can be global (apply to all products in a sale) or by line item (only for specific products). The discount amount or percentage of a special can be modified on the fly, and a custom special can be created. As well, if an item has been set up in SysManager to allow direct pricing, users with sufficient security can set the price of an item on the fly. All of these features have security associated with them. Specials can be applied to the entire sale or to a particular line item at any point before the sale is finalized.

The difference between a Coupon and a Special is based on when the special is applied. Take note that there is no Coupon button on line items; this is because a coupon is applied when adding an item to a sale. A special is applied once a line item is already added – the specials that show up under the Special button are only those that apply to the items that have been added to the sale.