To refund a sale, click the Refund action button on the main Sales screen (or click it from Sales > Tools > Action > Refund if the salespoint is not configured to display the Refund button as a main action button). Refunds are allowed only on saved sales or reservations. If the sale has already been finalized, perform a refund by selling a negative quantity of an item.

You can also refund a ticket directly through a Ticket Inquiry by hitting the Ticket Inquiry button on the Sales screen and then entering or swiping the ticket or pass number. Sale History and Guest Info buttons are available on ticket and pass inquiries.

After clicking the Refund button, an, Are you sure? dialog box will appear giving the operator a choice to “Refund/Forfeit Current Sale?” Click OK to proceed or Cancel to cancel the refund.

When in Sales and the Refund button is selected from the Ticket Information dialog (Ticket Inquiry > Ticket # button > enter a ticket number for an access ticket item > click OK button), the original sale information (date, special, price paid, guest attached) is used for the refund. The following security setting is necessary with this function: Sales - Allow Ticket Information Dialog Refunds".

 

Note: When you refund a saved sale or reservation or sell a negative quantity of an item, the item is added back into the pool of available items for items configured with Max4Sale capability.

 

Note: You cannot recall any regular finalized sales – only reservations. The Refund button is used primarily in Reservations. In regular sales, you use the return functionality by selling items in negative quantity. If the sale has been finalized, the only way to return is to make the exact same sale in negative quantity and select the payment type the guest wishes.

 

Note: If using the Refund main action button to refund an item, and the compperson and compreason fields are required when an item is sold, those fields will be populated.