How to respond to an error message
If you receive an error message you should stop using that salespoint and type the error message into the Search box at http://google.siriusware.com. If you don’t get any results, you may have to call Siriusware Technical Support. If the message is involved, you need to take a screen capture of the error message and e-mail it to Siriusware Technical Support so that it can be thoroughly analyzed.
To capture a screen shot:
1. With the error message still on the screen, press the Print Screen key on the keyboard. It appears that nothing happens, but a capture of the screen has been copied to your computer’s memory.
2. Open the Paint program (Start button > Programs > Accessories > Paint).
3. Paste (Ctrl-V) the screen capture into Paint.
4. Save the file. You may want to use the editing tools in Paint to crop only that part of the screen capture that is relevant. If you do this the saved file is smaller and easier to e-mail.