Salesware module is primarily used to sell tickets and passes. After they are purchased, tickets and passes usually need to be validated – that is, they need to be authenticated to ensure that they are valid for use when the person who bought one presents it for admission. Tickets are normally used just once (though Salesware is designed to accommodate many different ticketing scenarios). Passes are always used multiple times and need to have a guest associated with them so that usage can be monitored.

When a ticket or pass is sold, it may be paid for immediately, or payment may be postponed. When it is paid for immediately, the sale is immediately “finalized,” unless some special condition exists such as the need to print a ticket at a later time. Most sales are immediately finalized and the customer walks away with her ticket or pass. When payment is postponed, the payment may be:

 

To handle the first case, Salesware allows you to create accounts. To handle the second case, Salesware allows the operator to quickly and conveniently hold a sale at the POS until the customer returns. To handle the third case, the sale is treated as a saved sale. Saved sales are often done when a sale is made over the phone or from the Internet. When the customer is ready to pay, the saved sale is retrieved and the payment is finalized.

A reservation is a special case of a saved sale. Reservations module in Salesware is sophisticated and described in detail in the Salesware Reservations document.

There are also special cases for sales. For example, vouchers can be sold by a third party and brought to a business for redemption. Salesware has many facilities for handling vouchers, coupons and specials.

Salesware also features an E-Commerce component so that the POS “operator” becomes your web site; customers visit your web site and buy directly from there. In E-Commerce module, customers usually pay for products such as passes right away (finalized sales), though they can also reserve tickets and other items for purchase when they actually visit your venue.

Furthermore, there are the Salesware Kiosk and Self Entry capability, which are similar to the E-Commerce module except that physical “stations” are placed in strategic locations where customers can walk up and help themselves to the variety of products and services available through Salesware.