In order to improve the Refund process for access records, two new buttons were added to Guest Lookup > History > Access form: Refund and Refund All. This refunds a single access item or all the access items on the sale, matching their original sale price, sale dates and applied specials.

 

A customer visits a site on a group tour along with forty-nine other people. The customer lives in the area and at the end of the day is motivated to purchase a membership. The customer is allowed to apply the price of his/her admission ticket to the purchase of an Individual Membership. A staff member adds the requested membership item to the sale, and then looks up the admission ticket using Ticket Inquiry. The staff member selects Refund. The admission ticket is refunded at the original group tour price (only one ticket is refunded despite the original quantity purchase of fifty group tour tickets). The customer pays for the balance of the sale to complete the membership purchase.

 

In order to retain admission counts after a refund, a new .INI setting was added to the [Preferences] section of Sales32c.INI called PreserveAdmission. When set to TRUE, this setting does not decrease the admissions count for the item when the item is refunded after the access item has been scanned. When set to FALSE, the admissions count is decreased for the item when a scanned ticket is refunded.