How to perform a garment exchange
Garment exchanges can be performed with tickets and passes.
To perform a garment exchange:
1. Select the product that was originally sold.
2. Click in the quantity button for the line item and the Enter Quantity dialog is displayed.
3. Click Garment Exchange and the text on the quantity button for the line item changes to Exch.
4. Click the Validate button and enter the original ticket/pass number to validate the exchange.
5. Click Finalize and another ticket is printed.
Note: The operator puts the clipped ticket in the cash drawer and produce it at the time of cash out. The Cash Drawer Report lists and garment exchanges that have been performed.
Note: When using the Validate button, you must ensure that SysManager > Preferences > Access Control is set up properly. If you don’t have a blank prefix set up there you have to enter a prefix for both passes and tickets. Otherwise you get an, “Invalid” message. You can set up only one blank prefix – usually for tickets.
Note: The above can be considered the “old school” way of exchanging. You can also look up the guest history (assuming a guest was attached to the purchase), click on the Access button to retrieve a list of associated access records contained in the sale, and either exchange all items or exchange selected items. If the tickets aren’t attached to any guest history, you can use the Ticket Inquiry option to look up the ticket and exchange from on that dialog. However, the process detailed above is still the only way to perform a garment exchange when exchanging items that do not produce an access record.