Salesware User and Ticketing Guide for Beginning Users : Basic Sales operations : Training operators as troubleshooters : How to collect a log file
 
How to collect a log file
 
Salespoint activity is logged in the Sales32c_log.txt file in the Sales folder (usually located in C:\ProgramData\Siriusware). If you delete the log file it is automatically re-created when the next salespoint operation occurs. You may need to change the verbosity level and delete the current log file before sending a log file to Siriusware Technical Support. See How to determine connection status and verbosity.