Introduction
 
This document describes the process for updating Salesware version 4.4 modules. When a new version of software is available clients are notified by e-mail.
If you are updating to Salesware version 4.4 from 4.3, please see the What’s New in 4.4 documentation for complete updating instructions.
 
Important: As indicated in the table at the end of this document (in the section Install module updates from Downloads folder), clients with the Rentals, E-Commerce and Print At Home Tickets modules need to contact accesso Siriusware Technical Support to perform special steps to update those modules. If you use these modules, please call accesso Siriusware Technical Support before initiating any updates to Salesware (even updates to other modules).
 
Note: If you use replication, please contact accesso Siriusware Technical Support to help with your update. Replication can be complex and every client who uses it can have a different situation.
 
Note: As indicated in the table at the end of this document (in the section Install module updates from Downloads folder), clients with TallyMan and/or ScanMan modules need to consult the Salesware Retail (TallyMan) and/or Salesware Access Control (ScanMan) documentation to perform their updates. For convenience, you can install your new TallyMan and ScanMan software before taking your site offline and performing the other updates described in this document. If you use TallyMan and/or ScanMan modules, you can skip to the Create a temporary Downloads folder and Download update files from the accesso web site sections of this document and download the TallyMan and/or ScanMan update files first.
 
For complete information on all Salesware modules and their methods of installation and updating, see the Salesware Modules, Licensing and Maintenance document, available from http://www.siriusware.com/docs.
The basic process for updating Salesware version 4.4 modules is the following:
1. Shut down all Salesware applications.
2. Verify you are on SQL Server Version 2008 or newer.
3. Back up your data!
4. Set Database Compatibility level
5. Run any database update scripts
6. Download the files necessary for an update.
7. Install .NET 4.0
8. Place the update files in the updates folder on the computer where SQL Server resides. The default path to the updates folder is C:\Siriusware\Updates.
9. Update installers
10. Update Middleware
11. Update individual computers
12. Reset Maxkeys on Server
13. Check SysManager Global.INI path settings
14. Re-start the Salesware applications.
 
These steps are detailed in the sections that follow.
As part of their startup procedure, the Salesware loader programs checks to see if new updates exist in the updates folder. If new updates are found, the updates are installed and the new versions of the programs are launched. To the Salesware user, the update process is transparent.